Delete your data

1. Email us

Send an email to hola@ascelera.com with the subject “Delete my data”. Tell us your name and, if you are a business, the business name. Write from the email address or phone number we know, so we can confirm it is you.

2. What happens next

• We confirm we received your request within 5 business days.
• We delete your data within 30 days and email you when it is done.
• We keep only billing records that tax law requires us to keep, and tell you which ones.

3. Remove our access yourself (businesses)

You can also remove our access at any time without asking us:

• Meta (Facebook, Instagram, ads): Meta Business Settings → Integrations → Connected apps → remove Ascelera’s app; and Users → Partners → remove Ascelera.
• Google Business Profile: open your profile → Settings → People and access → remove Ascelera.
• Square: Square Dashboard → remove Ascelera from your team, and disconnect Ascelera’s app in your account’s apps section.

Customers of a business we work for

If you booked with or bought from a business we work for, your data belongs to that business. Ask the business, or email us and we will help it delete your data.